NHS 111 Service rolls out in Berkshire

The new NHS 111 service was launched in Berkshire in July. It is available 24 hours a day, 365 days a year to help you access the care you need, any time, any day.

 

NHS-111-live-carousel-300x160The service in Berkshire is being run by the South Central Ambulance Service who are local experts. On dialling 111 callers will be put through to a team of highly trained advisers, and experienced nurses and paramedics, receive a clinical assessment and be directed to the local service that can help them best at that time. This may be the nearest pharmacy, direction to an appropriate service such as the GP out of hours service or even dispatching an ambulance if required.

There will be only three numbers you need to know;

  • 999 for life-threatening emergencies,
  • Your GP surgery for routine health conditions
  • 111 for urgent / unplanned health conditions or when you are unsure of which service to use.

Andy Ciecierski, NHS 111 Project Board Chair said:

This simple, free to call, easy to remember number will make it easier for people in Berkshire to access the urgent care they require, no matter what time it is or where they are..

So, if you’re worried about your child’s temperature, need an urgent prescription or health advice call 111 to speak to the team who will assess and help you straight away.”

For more information on NHS 111 visit www.nhs.uk/111

The service is under continuous review by the clinical commissioning groups in Berkshire to ensure it continues to provide a high quality, safe and effective service for patients.
We would encourage patients to feedback their experiences to SCAS who provide the NHS 111 service in Berkshire at patientexperience@scas.nhs.uk