Choose Better – Using The Right Health Service


Choose Better – Using The Right Health Service

Information taken from: The Helping You Stay Independent Guide 2016/17

Getting the right care for you


When you or one of your family is feeling poorly or under the weather there are many different and easily accessible services to help.

Call NHS 111 – your gateway to the NHS



When you need help fast but it’s not an emergency and you are unsure of where to turn to.
Sometimes patients head straight for A&E when they have an urgent health problem – but often A&E is not the best service to use as it is designed for emergencies and injuries and can get very busy. Please call NHS 111 first.
NHS 111 is a free telephone service available 24/7 every day of the year. Friendly, highly-trained advisors, supported by experienced nurses and paramedics, can talk through your concerns and offer advice or direct you to the service that can help you best. They will have full details of all local health services, opening hours, which conditions can be treated where and how to get there.

Chat to your local pharmacist



A good starting place when you need rapid health advice and treatment. Pharmacists have over-the-counter medication for everyday ailments and can advise about minor conditions such as:

  • Ear-ache
  • Teething and nappy rash
  • Threadworms
  • Hay fever
  • Cold sores and mouth ulcers
  • Thrush and simple urinary tract infections.
  • Athlete’s foot
  • Diarrhoea
  • Skin rashes, impetigo
  • Allergies
  • Eye infections
  • Coughs, colds, sore throats, blocked nose

Have a well-stocked home first-aid kit


Looking after your own wellbeing should be a top priority.
For minor illnesses that you can treat at home, make sure you have a well-stocked first-aid kit including:

  • Paracetamol or Ibuprofen for pain and/or fever (in adults and children)
  • Anti-diarrhoea medicine
  • Rehydration mixture
  • Plasters
  • A thermometer

Call your GP


If your health need is urgent, your GP surgery can generally offer you same-day support – and local GPs are working hard to make more appointments more available. For less urgent matters, you can make an appointment up to two weeks in advance.
If you have booked an appointment and you then find are unable to attend, please call your practice to let them know. Your GP surgery can offer repeat prescriptions without you having to make an appointment.
To book an appointment or request repeat medications online, please register with your practice. This will enable you to have the ability to arrange appointments and your regular medications at your own convenience.
Find a list of Bracknell Forest and Ascot GPs at:

GP out-of-hours service

If your own GP surgery is closed, please call NHS 111 for help and advice. If you need to discuss your issue with a GP out of hours, NHS 111 will arrange this for you.

Minor injuries and illnesses


You can visit the Bracknell Urgent Care Centre for help with a range of injuries and illness, including:

  • Minor scalds and burns
  • Broken bones (fractures)
  • Cuts, grazes, wounds
  • Minor eye injuries and infections
  • Skin complaints e.g. bites and stings
  • Foreign bodies e.g. splinters
  • Minor head injuries from a low fall
  • Muscle or joint injuries, sprains, strains
  • Localised allergic reactions and infections

Bracknell Urgent Care Centre, Royal Berkshire Bracknell Healthspace, London Road, Bracknell, RG12 9BG.
The Urgent Care Centre is open 8am to 8pm every day of the year and is led by nurses and supported by a GP at all times.

Call 01344 551100.

For more information visit:

Life-threatening conditions – dial 999

Always dial 999 in the event of life-threatening conditions such as:

  • Severe chest pain, difficulty breathing
  • Severe loss of blood
  • Severe burns or scalds
  • Unconsciousness
  • Choking
  • Suspected stroke
  • Seizures or concussion
  • Drowning
  • Severe allergic reactions

bracknell nhsbracknell forest

Year of Self Care

The Year of Self Care is about helping our residents take control of their health in 2017. It is a chance for us to all get involved and achieve something amazing this year.

Each month there will be a different self care theme – you can see the list on the ‘Calendar’ page. For example, in February we’ll be sending out information and advice on mental well-being, while in June we’ll be focusing on carer well-being. Keep an eye of this webpage and our @BFC_Health twitter feed.

We want to get more people, organisations and business involved in Self Care. So, if you would like us to promote your event, service or initiative, just get in touch. It doesn’t have to fit with the theme of the month – we will get your information out there at any time!

Also, get in touch if you’d like our help to set up and run a self care related event or project – just ask. We are always happy to get involved and make it a success.

Bracknell Forest Self-Care Guide:

The Bracknell Forest Self-Care guide provides information, advice and links to services related to long-term conditions and lifestyle factors. Each chapter has a video which gives a summary of the key messages on each topic.

The Long-Term Conditions Guide gives you practical information and signposting to services to help you manage your condition. Guides can be found for; Arthritis, Asthma, Chronic Obstructive Pulmonary Disease, Coronary Heart Disease, Dementia, Depression and anxiety, Diabetes, Falls, Hypertension and Stroke.

Lifestyle information is available on Alcohol, Diet and Nutrition, Physical Activity and Smoking.

All guides can be accessed through the Self-Care webpage:


This directory is for everyone who lives and works in and around Bracknell Forest. If you use adult social care, health care or other help and support services, if you fund your own support, or simply wish to find out more about what services and support are available in your local community, you can find all the information and advice in one place.

If you would like to find out about events and activities in the local community, you may also find the community directory helpful:

The Helping You Stay Independent Guide

The Helping You Stay Independent Guide lists activities, events and groups around Bracknell Forest that can support individuals to remain healthy and independent.

To view or download the Guide as a pdf please visit:


Did you know more than three million people in the UK work and also care for someone? Juggling work and care can be a challenge, but as a carer you have rights at work that can make this easier. There is support available to help you continue both working and caring. You have rights to request flexible working and to challenge decisions if you are not happy with the outcome. You may also have rights to various forms of time off. Your employer may offer other forms of support such as unpaid leave or telephone access to the person you are caring for during your working hours.

If you are an unpaid carer and appear to need support, you can ask for a carer’s assessment from Bracknell Forest Council to look at how you can be supported to carry on caring and look after your own wellbeing. The assessment will work out how you can be supported and whether you qualify for support from Bracknell Forest Council.

For more information:

• call the Carers UK’s Carers Line on 0808 808 7777 or visit
• contact Bracknell Forest Council Adult Social Care on 01344 351500 or visit
• visit the Carer’s Trust website



HealthMakers is a group of volunteers with long term health conditions living in Bracknell and Ascot who:

  • Offer peer support to teach others how to manage their long term health conditions. So far our HealthMakers have made a difference to the lives of 50 people in Bracknell Forest
  • Deliver training to help others become HealthMakers and make a difference
  • Act as Patient Partners who work closely with local health services to improve patient care and quality of life

We know that patients with long term health conditions often face crisis with their health which can be frightening and can lead to a feeling of having lost control. We know that most patients want to have confidence in looking after themselves and in recognising the signs when they need help.

We are looking for people who want to make a difference for themselves and for others by becoming HealthMakers.

What will HealthMakers gain?

You’ll be trained in how to facilitate a self-management course and given all the content and knowledge needed to confidently deliver one, including:

  • Goal setting,
  • Anxiety management,
  • How to facilitate a course,
  • Public speaking,
  • Problem solving, and
  • Other optional modules

Once you’re trained, we’ll set your courses up so it fits with your availability but we do expect you to deliver at least two courses a year.

You’ll be able to claim expenses for your travel and any carer costs. If you’re a healthcare professional, we can cover any back fill costs and provide you with a certificate to evidence continued professional development (CPD).

We’re looking for people who:

  • Have experienced living with a long term health condition
  • Are willing to listen to and consider different view points
  • Can provide constructive and ongoing feedback to other
  • Can manage and plan your own time

If you would like more information please email, or visit the HealthMakers web page.

Health Campaigns

February 2017

January 2017

December 2016

November 2016

October 2016

September 2016

August 2016

July 2016

June 2016

Other Campaigns

Our Work