Bracknell & Ascot CCG Glossary

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  • A new vision of care

    this is the name of the Collaborative Care for older Citizens project. Across East Berkshire and Chiltern CCG areas, we believe we can radically improve the way care is provided, making it more joined-up, integrated across the community and hospitals so that older people can remain as healthy and independent for as long as possible. This project addresses this.

  • A&E – Accident and Emergency

    A walk-in facility at hospitals that provides urgent treatment for serious injuries and conditions.

  • Acute

    Used to describe a disorder or symptom that comes on suddenly and needs urgent treatment.

  • Acute Hospital Trust

    Hospitals in England are managed by acute trusts – some of which already have gained foundation trust status. Acute trusts ensure hospitals provide high-quality healthcare and check that they spend their money efficiently. They also decide how a hospital will develop, so that services improve.

  • ADASS – Association of Directors of Adult Social Services

    Aims to further the interests of people in need of social care by promoting high standards of social care services and influencing the development of social care legislation and policy. This is a registered charity.

  • Admission

    A term used to describe when someone requires a stay in hospital.

  • Adult Social Care

    Provide personal and practical support to help people live their lives by supporting individuals to maintain their independence and dignity, and to make sure they have choice and control. These services are provided through the local authorities.

  • Advocate

    An advocate is someone who supports people through their contact with health services.

  • AGM – Annual General Meeting

    This is where the Clinical Commissioning Groups present a review of the previous financial year, as well as the way ahead. This includes strategic intentions and a financial review.

  • AIDS

    Acquired Immune Deficiency Syndrome – the result of a virus transmitted in sexual fluids and blood.

  • Ambulatory

    Referring to patients who are able to walk to appointments etc.

  • Ambulatory Care Sensitive conditions

    These are defined as long-term health conditions that can often be managed with timely and effective treatment in the community without hospitalisation, implying that a proportion of ACS admissions could be prevented.

  • Angiography

    Special type of x-ray used to look at blood flow.

  • Annual Report

    Each CCG is expected to produce an annual report documenting the organisation’s finances, achievements over the previous year and report back on legal and legislative matters.

  • AO – Accountable Officer

    The Accountable Officer’s specific responsibilities include ensuring that the CCG exercises its functions effectively, efficiently and economically, while complying with its financial duties and duties in relation to accounts, audit and provision of information to NHS England. The AO also secures continuous improvements in service quality and ensure that the CCG provides good value for money.

  • APHO – Association of Public Health Observatories:

    The umbrella organisation for the eight Public Health Observatories set up by the Department of Health, to provide knowledge, information and surveillance in public health. Now under Public Health England.

  • AQP – any qualified provider

    Before 2012, the only choice patients in England had about their non-urgent medical treatment was which hospital they want to use. Any Qualified Provider means any registered healthcare provider will potentially be able to offer services.

  • Area Team

    The local NHS England area team has direct commissioning responsibility for core services, but also functions as a regulator for individuals or performers who provide these services. The area team also commissions public health programmes such as immunisation and screening.

  • ARF

    Aacute renal failure, occurs in previously normal kidneys following events such as crush injuries, heart failure or infection, and is usually reversible.

  • ASW – Approved social worker

    A social worker who’s specifically trained and approved by a local authority (council) under the Mental Health Act 1983.

  • Audit Commission

    An independent body responsible for ensuring that public money is used economically, efficiently and effectively.

  • AWP – Any willing provider

    Patient can choose from Any Willing Provider in terms of their medical care.

  • BA CCG

    Also incorrectly written as B&A CCG and BAACCG: Bracknell and Ascot CCG: the clinical commissioning group that commissions health services for the residents of Bracknell and Ascot. This is the approved abbreviation.

  • Benchmarking

    Comparing performance or measures to best standards or practices or averages.

  • Better Care Fund

    Is a government-funded, single pooled budget to help transform integrated care on a local level. Better integrated care means that patients with complex needs will enjoy a more joined-up service across health and social care,

  • BFC – Bracknell Forest Council

    The local council that works in partnership with Bracknell and Ascot CCG on a number of health and social care collaboratives. BFC leads on services such as Adult Social Care, Children, schools and families and Public Health.

  • BHFT – Berkshire Healthcare NHS Foundation Trust

    Provider of community-based and mental health services across Berkshire.

  • Bipolar disorder

    A mood disorder consisting of very high and then very low changes in personality and behaviour. Previously known as ‘manic depression’

  • BMA

    British Medical Association – the professional association of doctors.

  • BMA – British Medical Association

    The trade union and professional association for doctors and medical students in the UK.

  • BME – Black and Minority Ethnic

    Defined by ONS as including White Irish, White other (including White asylum seekers and refugees and Gypsies and Travellers), mixed (White & Black Caribbean, White & Black African, White & Asian, any other mixed background), Asian or Asian British (Indian, Pakistani, Bangladeshi, any other Asian background), Black or Black British (Caribbean, African or any other Black background), Chinese, and any other ethnic group.

  • CAB – Choose and book:

    If you have been referred by your GP for an appointment with a healthcare provider, you may be able to book your appointment with Choose and Book. Most services are available via Choose and Book. You can choose the date and time of your appointment and your GP may be able to book your appointment there and then. However, you have the right to think about your choices, compare different options and book your appointment at a later stage.

  • Caldicott Guardian

    The person with responsibility for the policies that safeguard the confidentiality of patient information.

  • CAMHS – Children Adolescent Mental Health Service

    The secondary care mental health service for children and adolescents.

  • Cancer

    The general term used to describe a tumour which could be in many different parts of the body.

  • CAPD

    Continuous Ambulatory Peritoneal Dialysis, where a fluid exchange lasting 30 – 40 minutes is carried out via the peritoneal cavity (abdomen) three or four times a day.

  • Cardiac

    To do with the heart.

  • Cardiac arrest

    Heart failure.

  • Care Plan

    A signed written agreement setting out how care will be provided. Your care plan may be written in a letter or using a special form.

  • Care Programme Approach (CPA)

    A way of assessing the health and social (non clinical) care needs of someone with mental health problems to provide a package of care that ensures they get the full help and support they need.

  • Carer

    Carers look after family, partners or friends in need of help because they are ill, frail or have a disability. The care they provide is unpaid.” – Carers (UK) definition.

  • Carotid

    Relating to the two main arteries carrying blood to the head and neck.

  • CBT – cognitive behaviour therapy

    A talking therapy that focuses on ‘here and now’ problems and difficulties.

  • CCG – Clinical Commissioning Group

    The local NHS led by GP’s and healthcare professionals responsible for commissioning healthcare services including most of the hospital and community NHS services in the local areas for which they are responsible.

  • CCG Federation

    The CCGs across East Berkshire share a federated model of working. Each CCG employs some staff directly and shares some staff that work across all three CCGs. Windsor, Ascot and Maidenhead CCG is the employing organisation for these shared staff.

  • CCOC – Collaborative Care for older Citizens

    Across East Berkshire and Chiltern CCG areas, we believe we can radically improve the way care is provided, making it more joined-up, integrated across the community and hospitals so that older people can remain as healthy and independent for as long as possible. This project addresses this.

  • CHC – continuing health care

    A package of care that is arranged and funded solely by the NHS for individuals who are not in hospital and have been assessed as having a ‘primary health need’.

  • CHD

    Coronary Heart Disease: a general term to describe diseases of the heart.

  • Chemotherapy

    the use of chemicals to destroy cancer cells or slow down cancer growth.

  • Choose well

    Helps residents understand the best course of action for their particular problem – who they need to seek medical advice from, when and where. Choosing Well means that patients get the best treatment. It also allows busy NHS services to help the people who need them most.

  • Chronic condition

    A condition that develops slowly or lasts a long time

  • Clinical Audit

    Regular measurement and evaluation by health professionals of the clinical standards they are achieving.

  • Clinical chair

    Provides clinical leadership in the development of CCG strategy and the commissioning of acute and community services as well as presiding over the Governing Body meetings.

  • Clinical governance

    A system of steps and procedures through which NHS organisations are accountable for improving quality and safeguarding high standards.

  • Commissioning

    The purchase of specialist health services for a particular community or geographical area. This is a continuous cycle of health needs assessment, planning, service specification, contract negotiation, target setting, monitoring and evaluation that takes place in the health service. 

  • Community care

    Health or social care and treatment outside of hospital. It can take place in clinics, non-acute hospitals or in people’s homes.

  • Community healthcare services

    NHS services provided outside of hospital, for example in a community clinic or outreach centre.

  • Community mental health team

    A team of professionals from different health and social care backgrounds who work together to help people recover from mental health problems.

  • Community Partnership Forum

    This brings together community and patient representatives across the three CCGs of East Berkshire to share information and discuss issues relevant to local health. It meets every month and members of the public are very welcome to attend, listen and ask questions.

  • Community services

    Services provided by the council in peoples’ homes e.g. homecare, direct payments and day care.

  • Consultant

    A senior doctor who takes full responsibility for the clinical care of patients. Most head a team of junior doctors.

  • CPN – Community psychiatric nurse

    A specialist nurse who works within a local community to assess needs as well as plan and evaluate programmes of care.

  • CQC – Care Quality Commission

    It is the independent regulator of health and adult social care services across England. Their responsibilities include registration, review and inspection of services and their primary aim is to ensure that quality and safety are met on behalf of patients.

  • CQN – Contract Query Notice

    This is the first stage of the formal performance management clause and is normally raised where either the provider or commissioner’s performance is a concern. A CQN requires the recipient to respond within 10 working days and normally to provide a remedial action plan to address the concern.

  • CQRM – Clinical Quality Review Meeting

    A meeting between the commissioner and provider of health services to review all the quality measures.

  • CQUIN – Commissioning for Quality and Innovation

    National quality indicators agreed locally with the commissioners against which the Trust is measured. They cover areas of safety effectiveness and patient experience and can be innovative solutions to difficult problems.

  • CRHTT – Crisis Resolution and Home Treatment Team

    The new name for the crisis resolution team in the Berkshire Healthcare Foundation Trust. The service manages/limits the crises suffered by mental health service users and supports people to remain at home.

  • Crises

    A mental health crisis is a sudden and intense period of severe mental distress.

  • CSU – Commissioning Support Unit

    An organisation providing key support to aid Clinical Commissioning Groups deliver their functions

  • CT – Computerised tomorgraphy

    A technology that uses computer processed x-rays to produce images by virtual slices of part of the body.

  • Day Care

    Communal care which is usually provided away from a service user’s place of residence with carers present.

  • Declarations of interest

    All lead GPs in the CCG are asked to declare their interests in the Register of Declarations of Interest and must also abide by the Conflict of Interest Policy. This is taken very seriously by each CCG and the register is publically available on the CCG website.

  • Dermatology

    Medical treatments concerned with the skin and skin conditions.

  • DES – Direct Enhanced Services

     Enhanced services are primary medical services other than essential services, additional services or out-of-hours services, or essential, additional or out-of-hours services or an element of such a service which requires an enhanced level of service provision. Directed services are legally directed by the Secretary of State for Health.

  • Determinants of Health

     The range of personal, social, economic and environmental factors which determine the health status of individuals or populations. They include health behaviours and lifestyles, income, social and economic status, education, employment, working conditions, access to health services, housing and living conditions and the wider physical environment.

  • DH / DoH: The Department of Health

    Helps people to live better for longer. They lead, shape and fund health and care in England, making sure people have the support, care and treatment they need, with the compassion, respect and dignity they deserve. DH is a ministerial department, supported by 23 agencies and public bodies.

  • Dialysis

    Purification or filtering of the blood to remove harmful elements when kidneys, which normally perform this function, have failed.

  • DN – district nursing

    Nurses working on the community and visit people in their own homes.

  • DNA – did not attend

    When a patient misses a health or social care appointment without prior notice. The appointment is wasted and therefore a cost incurred.

  • DoF

    Director of Finance: has overall control of the CCG’ss accounting function and leads on financial planning and related ongoing advice for the chief executive and senior management.

  • DoN

    Director of Nursing: a nurse whose function is the administrative and clinical leadership of the nursing service of a division of a health care facility, such as a nursing director of maternal and infant care nurses.

  • Drama Therapy

    A form of treatment that encourages spontaneity and creativity, giving people the opportunity to look back and help resolve problems.

  • Dual diagnosis

    When two or more problems/disorders affect a person at the same time.

  • East Berkshire CCGs

    Berkshire is divided into East and West. Three CCGs cover the East Berkshire area: Windsor, Ascot and Maidenhead, Slough and Bracknell and Ascot CCG. These three CCGs share some common staff (please see CCG Federation).

  • East Berkshire formulary prescribing

    The formulary is a guide to the status of drugs agreed by the East Berkshire Drugs and Therapeutics Committee (EBDTC).  It also has details of the local shared care agreements and national NHS status of most licensed medications.

  • EBPCOOH– East Berkshire Primary Care Out of Hours

    Is a not-for-profit Social Enterprise commissioned by East Berkshire Clinical Commissioning Groups in Bracknell Forest, Slough, Windsor, Ascot and Maidenhead to provide urgent out-of-hours medical care when GP surgeries are closed.

  • ELC – Experience Led Commissioning

    This organisation help facilitating workshops with residents, patients and carers to ensure their viewpoints are best elicited and incorporated in the way forward.

  • Elective admission

    A patient admitted to hospital for a planned clinical intervention, involving at least an overnight stay

  • Embolisation

    The formation of a blood clot, an air bubble, a fatty deposit or other object obstructing a blood vessel.

  • Emergency (non-elective) admission

    An unplanned admission to hospital at short notice because of clinical need or because alternative care is not available.

  • Endoscopy

    The insertion of a tube-shaped instrument called an endoscope into a body cavity, to investigate or treat various medical problems.

  • ENT – ear, nose and throat

    Relates to their treatment.

  • EPRR – Emergency Preparedness, Resilience and Response

    The programme of work where the NHS plans for, and is able to respond to, a wide range of incidents and emergencies that could affect health or patient care.

  • FFT – Friends and Family Test

    is an important opportunity for patients to provide feedback on the services that provided care and treatment. This feedback will help NHS England to improve services for everyone.

  • FHFT – Frimley Health NHS Foundation Trust

    Post the acquisition in 2014, Frimley Health refers to all three hospitals; Frimley Park hospital, Wexham Park and Heatherwood Hospital. Collectively, these are known as Frimley Health.

  • Fistula

    The joining of an artery and a vein, usually in the arm, as a suitable, permanent access point for haemodialysis (haemodialysis is the removal of waste products or poisons from the blood using dialysis).

  • Formal patient

    A formal patient is a person who has been detained in hospital under a section of the Mental Health Act (1983).

  • Foundation Trust

    NHS foundation trusts, first introduced in April 2004, differ from other existing NHS trusts. They are independent legal entities and have unique governance arrangements. They are accountable to local people, who can become members and governors. Each NHS foundation trust has a duty to consult and involve a board of governors (including patients, staff, members of the public and partner organisations) in the strategic planning of the organisation. They are set free from central government control and are no longer performance managed by health authorities. As self-standing, self-governing organisations, NHS foundation trusts are free to determine their own future.

  • GMC

    General Medical Council: the organisation that licenses doctors to practice medicine in the UK.

  • Governance

    This refers to the “rules” that govern the internal conduct of an organisation by defining the roles and responsibilities of groups (e.g. Board of Directors) and individuals (e.g. Chairman, Chief Executive Officer, Finance Director) and the relationships between them.

  • Governing Body

    Decisions made by the CCG are signed off at Governing Body meetings, which are open to the public as publicised on this website.

  • GP

    General Practitioner: a doctor providing primary care services, usually providing the first point of contact for NHS patients.

  • GP education days

    These are allocated days for GP training sessions, hosted by the CCG. They go by different names in each CCG:
    EPIC – WAM
    STEPS – Slough
    BASE – Bracknell and Ascot CCG

  • GP Patient Group

     The CCGs supports and encourages patients to get involved with the way their healthcare is planned by creating and joining Patient Participation Groups which are based in each Medical Practice. This is another term for Patient Participation Group.

  • GUM

    Genito Urinary Medicine: usually used as the name of a clinic treating sexually transmitted diseases.

  • Gynaecology

    Healthcare that focuses on women’s reproductive systems.

  • H&WB Board – Health and Wellbeing Board

    has a duty to improve the health and wellbeing for its residents. The joint strategy developed for this Board is based on the Joint Strategic Needs Assessment. Each CCG has its own Health and Wellbeing Board.

  • HC – Healthcare Commission

    the government organisation set up to improve the quality of patient care.

  • HDU – High Dependency Unit

    Some hospitals have High Dependency Units (HDUs), also called step-down, progressive and intermediate care units. HDUs are wards for people who need more intensive observation, treatment and nursing care than is possible in a general ward but slightly less than that given in intensive care.

  • Health care assistant

    Someone employed to support other health care professions.

  • Health Connect

    This online consultation tool supports all three CCGs in the east of Berkshire to run their online engagements, consultations and surveys.  We are hoping this will complement our other forms of engagement to enable us to reach as broad a sector of the community as possible.

  • Health inequalities

    Variations in health identified by indicators such as infant mortality rate, life expectancy which are associated with socio-economic status and other determinants

  • Healthmakers

    Following the success of the Olympics’ Gamesmakers Bracknell and Ascot CCG have been inspired to create a community of HealthMakers who can support one another in their long term health conditions. Please see the Bracknell and Ascot CCG website for more information.

  • Healthwatch

    Local Healthwatch provides patients and the public with information and advice to help them make independent, informed choices about their health and social care. It also gathers their views and ensures that they are taken into account when local health and social care services are designed and delivered.

  • HOSC- Health overview and scrutiny committee

    Committee that looks at the work of the clinical commissioning groups and National Health Service (NHS) trusts and the local area team of NHS England. It acts as a ‘critical friend’ by suggesting ways that health related services might be improved.

  • Hotel:

    Used in a hospital context to mean non-clinical services such as bed linen and food.

  • HWE – HealthWatch England

    Is the national consumer champion in health and care.

  • IFR – Individual funding requests

    An Individual Funding Request is a request to fund healthcare for an individual who falls outside the range of services and treatments that the CCG has agreed to commission. An IFR is only regarded as such when a case can be set out by a patient’s clinicians that they have exceptional clinical circumstances.

  • IM&T

    Information Management and Technology Board (IM&T):

  • Interoperability

    This is an initiative where local health professionals can search and read an accurate, up-to-date view of your electronic patient information directly from the original record held at your GP Practice.  Previously they would have to wait for an extract of records to be sent from the GP Practice during surgery hours, causing a delay in providing medical treatment or administering medication, unaware of any potentially vital facts.

  • Interventional radiology services

    Services that use x-ray and other imaging technology when doctors insert small pieces of equipment that allow blood to keep circulation through arteries or veins which are narrowed, swollen or leaking.

  • Intranet

    The CCG intranet is for staff from all the East Berkshire CCGs, and hosts policy information as well as newsletters and other updates. It is managed by the Communications and Engagement Team.


    The text messaging service used by GPs in Slough.

  • IVF

    In Vitro Fertilisation: the process by which an egg is fertilised in a test tube before implantation in the mother’s womb.

  • JSNA – Joint Strategic Needs Assessment

    this is what we use to assess the current and future healthcare and wellbeing needs of our residents. These needs could be met by local authorities, Clinical Commissioning Groups (CCGs), the NHS and other partners.

  • Keeping well in Slough

    An annual event held in conjunction with the Patient Reference Group and CCG. This open day is across all practices and offers the CCG and GPs to engage with patients using a short questionnaire to find out what keeping well means to them, and where improvement can be made.

  • KEVII Hospital

    King Edward VII Hospital in Windsor.

  • Learning platform

    The Windsor, Ascot and Maidenhead Clinical Commissioning Group intranet for GP Practice Staff is called Learning Platform. This is only accessible to staff.

  • LES – Locally enhanced services

    Enhanced services are primary medical services other than essential services, additional services or out-of-hours services, or essential, additional or out-of-hours services or an element of such a service which requires an enhanced level of service provision. Local services are agreed locally.

  • Low-risk

    Often applied to maternity services and means that a normal birth with no complications for mother or baby are expected.

  • MDT – multi-disciplinary team

    A team made up of a number of different health/social care professionals, for example doctors, nurses, physiotherapist and social workers.

  • Member sites

    All three East Berkshire CCGs have their intranets for GP practices to access. These sites hold important information for GP Practices and are accessible directly from their workstations.  

  • Mental health act: (1983)

    The Mental Health Act is a law that allows for the compulsory detention of people in hospital for assessment and treatment of a mental illness.

  • Mental health trust

    A mental health trust provides treatment, care and advice for patients who are mentally ill. The services may be provided from a hospital or in the community.

  • MHL – Mental Health Liaison

    This service provides mental health risk assessments for people presenting at A & E.

  • MIU

    Minor Injuries Unit: a somewhat misleading name because a minor injuries unit can treat the results of most accidents and emergencies.

  • MJOG

    The text messaging service used by GP practices in Bracknell and Ascot.

  • MRI – Magnetic resonance imaging

    Scanners used primarily to detect cancer. It is a medical imaging technique used in radiology to investigate the body for disease.

  • National tariff

    this payment system covers national prices, national currencies, national variations, and the rules, principles and methods for local payment arrangements.

  • Neonatal

    To do with newborn babies, up to the age of four weeks.

  • Neoplasm

    Any abnormal new growth of tissue or tumour.

  • Nephrology

    The early detection and diagnosis of renal (kidney) disease and the long-term management of its complications.

  • Neurology

    Study and treatment of nerve systems.

  • Never event

    Serious, largely preventable patient safety incidents that should not occur if the available preventable measures have been implemented

  • NHS 111

    NHS 111 makes it easier to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

  • NHS England

    NHS England has taken on many of the functions of the former primary care trusts (PCTs) with regard to the commissioning of primary care health services, as well as some nationally-based functions previously undertaken by the Department of Health.

  • NICE – National Institute of Clinical Excellence

    Set up by the government to advise on effectiveness of healthcare and treatments. It provides guidance on best practice and the prevention and treatment of ill health.

  • Non-elective procedures

    Surgery that must be performed to save a patient’s life.

  • Non-executive director

    A member of the trust’s board who represents community interest and uses their knowledge and expertise to help improve trust services.

  • NSF – National Service Frameworks

    Guidance on how services should be provided across the country.

  • Online Patient Access:

    The ability for patients to book appointments with their GP online, as well as order prescriptions and view their health records.

  • ONS – Office for National Statistics

    the UK’s largest independent producer of official statistics and is the recognised national statistical institute for the UK. It is responsible for collecting and publishing statistics related to the economy, population and society at national, regional and local levels. It also conducts the census in England and Wales every ten years.

  • OQV – Observational Quality Visit

    A visit to a service or ward by the commissioners to observe patient care.

  • Organic illness

    Illness affecting memory and other functions that is often associated with old age. Dementia, including Alzheimer’s Disease, is an organic mental illness.

  • Out of hours

    Outside normal GP surgery hours

  • PALS – Patient advice and liaison service

    All NHS Trusts have a Pals team who are there to help patients navigate and deal with the NHS. Pals can advise and help with any non-clinical matter (eg accessing treatment, information about local services, resolving problems etc)

  • Patient Assembly

    Bracknell and Ascot CCG has established a Patient Assembly that brings together representatives of the Patient Groups that operate in GP practices. Supported by Healthwatch Bracknell Forest, the Patient Assembly provides valued networking opportunities for the Patient Groups, as well as improving communication between the CCG and the wider community. Over time, it is hoped that the Patient Assembly will become increasingly influential in CCG activities, from commissioning to patient and public engagement.

  • Patient choice

    Modern medicine is more a partnership between doctor and patient than ever before. The Choice Framework explains when you have a legal right to choice about treatment and care in the NHS. The legal right to choice doesn’t apply to all healthcare services; however, when you do not have a legal right to choice, you should at least be offered some choices, depending on what’s available locally. For more information, please search “NHS Choice Framework 2014” on the NHS Choices website.

  • Patient Opinion

    A confidential non-profit feedback platform for health services through which anyone that has had an experience of health care in the last 3 years, can tell their story: What was good? What could have been better? Health services are then asked to respond to the feedback. This service is independent of any of the CCGs and the NHS. The individual’s story may appear on their website.

  • Patient Transport Service

    Provides transport for people who are unable to use public or other transport due to their medical condition, and need to visit the hospital. This is not an emergency service.

  • PBR – payment by results

    Is the tariff based payment system that has transformed the way funding flows around the NHS in England.

  • PCT – Primary Care Trust

    Previously responsible for the commissioning of healthcare services. Abolished on the 31st March 2012.

  • PH – Public health

    This is about helping people to stay healthy, and protecting them from threats to their health. The government wants everyone to be able to make healthier choices, regardless of their circumstances, and to minimise the risk and impact of illness.

  • Pharmacist

    People who are qualified to dispense medicines on prescription and advise people about over-the-counter medical products.

  • PHE – Public Health England

    Public Health England is an executive agency of the Department of Health tasked with improving the nation’s health and tackling inequalities.

  • Phyllis

    This is the name used in cases studies in Windsor, Ascot and Maidenhead CCG, to represent the person services are being developed for.

  • PMCF – Prime Minister’s Challenge Fund

    Funds available to support improving access to GP services for patients. CCGs have to apply for this funding, with successful bids allocated a proportion of funds.

  • PPR – Patient Participation group

    The CCGs supports and encourages patients to get involved with the way their healthcare is planned by creating and joining Patient Participation Groups which are based in each Medical Practice.This is another term for GP Patient group.

  • PRG – Patient reference group

    The CCGs supports and encourages representatives of the Patient Participation Groups to come together and get involved with the way their healthcare is planned. They can then take information back to their Patient Participation group, illicit feedback and return to the PRG with a real patient opinion.

  • Primary care

    Health services, which are first point of contact for patients, e.g. GP surgeries, pharmacists, local dentists, opticians etc.

  • Psychiatrist

    A medical doctor specialising in the prevention, assessment, diagnosis, treatment, and rehabilitation of mental illness.

  • Psychologist

    A mental health professional who specialises in talking therapies such as cognitive behavioural therapy.


  • Public Health

    Please see PH above

  • Pulmonary

    To do with the lungs.

  • QIPP- quality innovation productivity prevention

    a large-scale programme developed by the Department of Health to drive forward quality improvements in NHS care, at the same time as making up to £20 billion of efficiency savings by 2014/15.

  • QOF – Quality Operating Framework

    Is part of the General Medical Services (GMS) contract for general practices and was introduced on 1 April 2004.

  • RACC

    Rapid Access Community Clinic: a clinic that provides a treatment plan following assessment for people who are living at home but their health has deteriorated and would otherwise have to go in to hospital.

  • Radiology

    The use of Xrays and radioactive substances for diagnosis and treatment of disease.


  • Radiotherapy

    The use of high-energy radio-waves to destroy or shrink cancer tumours. Also known as teletherapy.


  • Rehabilitation

    A programme of therapy and re-enablement designed to restore independence and confidence and reduce disability.


  • Renal

    To do with the kidneys.


  • Respite care

    An opportunity for a carer to have a break.


  • Rotas

    Working schedules for groups of clinicians, making sure expertise is available 24 hours and 7 days a week.


  • Royal Berkshire NHS foundation Trust

    Is a major trust providing a full range of services and is the region’s specialist centre for cancer, eye and renal (kidney) care serving over one million people across Berkshire and south Oxfordshire. While the main site is the Royal Berkshire Hospital in Reading, in 2011 the Trust opened a major new cancer and renal centre at the Royal Berkshire Bracknell Clinic in Bracknell.

  • Royal College of Nursing

    The professional association of nurses.

  • SBC – Slough Borough Council

    the council works in partnership with Slough CCG on a number of health and social care collaborative.

  • SCAS – South Central Ambulance Service NHS Foundation Trust

    Is part of the NHS, and serves the counties of Berkshire, Buckinghamshire, Hampshire and Oxfordshire. This area covers approximately 3,554 sq miles with a residential population of over four million.


  • Schizophrenia

    Schizophrenia is used to describe a mental state in which a person can’t distinguish their own thoughts, ideas and imaginings from reality.



    NHS South Central and West CSU (as from 1st April)


  • SEAP advocacy service

    Provide independent advocacy services to help resolve issues or concerns about health, wellbeing or social care services.


  • Secondary Care

    Specialised treatment usually provided by a hospital.

  • Self-care week

    Aims to help people take care of themselves, and lets them know what’s available to help them look after their health.


  • Service user

    Someone who uses health services. We prefer the term patient or “people who use our services”.

  • Share your care

    This is an initiative where local health professionals can search and read an accurate, up-to-date view of your electronic patient information directly from the original record held at your GP Practice. Previously they would have to wait for an extract of records to be sent from the GP Practice during surgery hours, causing a delay in providing medical treatment or administering medication, unaware of any potentially vital facts.

  • Simple words

    Is the name of a pilot project initiated by Slough CCG which aimed to work with patients and medical practitioners to help identify ways to make difficult conversations easier to understand. This would enable patients to self-manage their own conditions because of better understanding of their health. An online training has been developed for medical practitioners.

  • SIRI – Serious Incident Requiring Investigation

    Very serious incidents that are investigated either internally or externally and reported nationally.


  • SMT – Senior Management Team

    Within the East Berkshire CCGs, SMT meetings have been replaced with Leadership Team meeting. The attendance is Directors and Heads of Operations. 


  • Social inclusion

    Ensuring that vulnerable or disadvantaged groups are able to access all of the activities and benefits available to anyone living in the community.


  • Social media

    The three CCGs in the East of Berkshire use Twitter as the main social media tool, to engage with individuals, groups and organisations in two way dialogue via the internet.


  • Social media hashtags



  • SRG – Systems Resilience group

    Meeting of all local stakeholders ensure that the system has capacity and resilience not just in winter but throughout the whole year.

  • Steps to the Future

    The name given to the projects initiated through the successful bid for the Prime Minister Challenge Fund. This includes:

    • Extended access to GP services. Patients will have access to a local GP during extended weekday and weekend opening times.
    • A range of innovative new projects. This includes introducing a free opt-in text service to promote patient wellbeing and provide reminders about routine health checks to online web appointments.

    It is hoped that this pilot will improve the patient experience through better access to services, whilst improving the health of Slough’s population.

  • Stigma

    Society’s negative attitude to people, often caused by lack of understanding. Stigma is a major problem for people who experience mental ill health.


  • Stroke

    The interruption of blood flow to an area of the brain caused by a blood clot blocking a blood vessel or artery or a blood vessel breaking.


  • SUI – Serious untoward incident/event:

    An incident that occurred during NHS funded healthcare which resulted in serious harm, a never event, or another form of serious negative activity.

  • SUS – Secondary Uses Service

    The single, comprehensive repository for healthcare data in England which enables a range of reporting and analyses to support the NHS in the delivery of healthcare services.

  • Talk before you walk

    This signposting campaign creates awareness about the range of options available to residents if they have a health concern but cannot get through to their GP. This campaign is promoted on an ongoing basis but in particular around bank holidays and Christmas, when access to a GP may be more difficult.

  • Telemedicine

    the use of communication systems, such as television screens, to help provide diagnosis and medical advice when the patient and doctor are not in the same place.

  • Teletherapy

    See radiotherapy.


  • Tertiary care

    The third and highly specialised stage of treatment, usually provided in a hospital centre which may not be local. See also primary care and secondary care. 


  • Thrombolysis

    The dissolving of a blood clot. 


  • Transformation

    Projects which involve fundamentally changing the way in which pathways are developed and/or services are delivered.

  • Trauma

    The effect on the body of a wound or violent impact. 


  • Triage

    A system which sorts medical cases in order of urgency to determine how quickly patients receive treatment, for instance in accident and emergency departments.

  • Twitter

    Twitter is the key social media used by the CCGs in the east of Berkshire.

  • UCC – Urgent Care Centre

    a nurse led unit, supported by GPs

  • Urology

    Medical treatment that concerns the urinary system.

  • Vascular

    to do with the arteries and veins carrying blood around the body.

  • Voluntary sector

    Also known as third sector/ non-profit sector or “not-for-profit” sector. These organisations are non-governmental.

  • WAM Time for change

    Is the name for the new projects initiated with support from the Prime Minister’s Challenge Fund.

  • WAM – Windsor, Ascot and Maidenhead CCG

    the clinical commissioning group that commissions health services for the residents of Windsor, Ascot and Maidenhead.

  • WBC – Windsor Borough Council

    The council work in partnership with Windsor, Ascot and Maidenhead CCG on a number of health and social care collaboratives. They lead on services such as Adult Social Care, Children, schools and families and Public Health.

  • West Berkshire CCGs

    Four CCGs make up West Berkshire who also operate under a federated model of working. Please see CCG Federation for more information.

  • WIC – Walk in Centre

    Offer convenient access to a range of treatments. WICs are managed by CCGs, dealing with minor illnesses and injuries.

  • X-ray

    part of a group of technologies collectively known as radiology. It is used to produce images from inside the human body.